Best Tools for Quickly Providing Remote Technical Support

Millions of people are now working remotely due to the COVID-19 pandemic. Numerous permanently, thousands of firms have moved their operations online.

Best Tools for Quickly Providing Remote Technical Support

As a result, the outdated and congested VPNs (virtual private networks) of many businesses cause lags that have a severe impact on productivity. Additionally, businesses are quickly finding that providing remote technical support to employees presents a whole new set of difficulties.

To help you manage your technology and support your distant users, there are dozens of remote technical support applications available. Today, we’ll talk about the finest remote IT support products available in the work-from-home era to assist you to give your staff access to the greatest IT resources.

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How Does Software For Remote Access Work?

Software for remote access enables users or administrators to “take over” a computer as if they were physically present in front of it. Using laptops when traveling or working from home allows users to access programs and files from their workplace PC.

By avoiding emailing or other forms of file transfer by accessing files straight from their source, data is kept safe and secure.

Tools for remote support are also useful when remotely resolving technical issues.

An administrator can log in and take control of the user’s computer using remote access software rather than having to walk a dissatisfied user through the processes. This can solve technical and security issues brought on by novice users and save a ton of time.

Windows Remote Assistance

Best Tools for Quickly Providing Remote Technical Support

The remote support function integrated into Windows was created specifically for this circumstance. While only Windows Professional editions have the ability to use remote desktop servers, all Windows versions have the ability to send out invitations for remote assistance and ask for help with their PCs. Given that it is already set up on a distant Windows machine, using this option can be easier since no installation instructions need to be given to the user.

Tell the other person to start Windows Remote Assistance so that you can use it. They can do this by going to Start, typing Windows Remote, and hitting Enter, or by going to Start -> All Programs -> Maintenance -> Windows Remote Assistance.

You must choose Help, someone who has invited you, click Easy Connect, then enter the password in the Windows Remote Assistance application once it is launched on your computer. In the absence of Easy Connect, you will need to send the invitation file.

After they accept your connection, you’ll be able to view and manage their desktop remotely so you can start removing toolbars and scanning them for viruses, and other issues.

In an emergency, Windows Remote Assistance can be useful, but it’s not the best long-term fix. If you frequently need to connect, there is no other way to do so but to have the other person open the Remote Assistance app and provide you with the password. If you’d prefer a method that lets you remotely log in without bothering the other person, install TeamViewer or a similar tool.

TeamViewer

Best Tools for Quickly Providing Remote Technical Support

For many geeks, TeamViewer is the preferred remote assistance program. It has numerous potential applications. Your partner can download the TeamViewer QuickSupport program, which doesn’t require administrator privileges or any special system settings to work. It will provide them with a session ID and password that they may share with you, enabling you to quickly connect remotely from your TeamViewer software. Here, there is no setup procedure; all you need to do is download the relevant program and double-click it to run it.

After installing the full TeamViewer program, you may also choose to set up unattended access, which would grant you ongoing remote access to the computer without requiring the remote user to provide any passwords or confirm anything. You can remotely access someone’s computer as long as it is turned on. This is a useful choice if you need to perform preventative maintenance or repair your computer when they are not present.

You can use TeamViewer to troubleshoot a Mac or your parents’ Windows computer from your Linux computer because it is cross-platform. Even an iOS or Android device with a remote connection is possible. In the past, we looked closely at TeamViewer.

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Chrome Remote Desktop

Best Tools for Quickly Providing Remote Technical Support

It’s likely that the Google Chrome web browser is already set up on both your computer and one of your receivers. If you do, Chrome Remote Desktop can be used to connect to them remotely.

The Chrome Remote Desktop program must be installed on the devices of both you and the other person in order to accomplish this. On their new tab page, the other user must open the Chrome Remote Desktop program and select Enable remote connections.

To share their computer with someone, they will then need to click the Share option, which will prompt them for an access code.

You’ll be able to launch the Chrome Remote Desktop app, click the Access button, and enter the access code as soon as they give it to you. After that, you will be linked to their computer.

You might also consider creating a PIN for unrestricted remote access. This tool is cross-platform and compatible with Mac, Linux, and Chrome OS, just like TeamViewer. Since it shouldn’t fail, unlike the Easy Connect option in Windows Remote Assistance, it will probably be more reliable than Windows Remote Assistance.

More Options

Yes, there are more options, but not all of them are perfect. The fact that so many people have Skype installed makes it useful that it has a screen-sharing capability, but since you can’t manage the PC from a distance with it, you’d have to guide the other person through clicking on the right things.

Another occasionally used remote desktop program is LogMeIn, however, this one is much more geared toward commercial use. For the typical nerd, TeamViewer seems like a superior alternative.

For ongoing remote access, you might try turning on Remote Desktop in Windows, but that would require the other person to have a Professional version of Windows or greater, which is uncommon among typical users. To make the system reachable from the Internet, port forwarding would also be necessary.

The manual method of doing this is to configure a VNC server. You may install a VNC server on any version of Windows because it is effectively a cost-free substitute for Windows Remote Desktop. VNC servers, however, are merely servers; you must manually forward the port and make sure it is reachable from a distance yourself. Compared to utilizing one of the simpler techniques listed above, which takes care of connection setup without requiring complicated port-forwarding, this is far more difficult.

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In the end, TeamViewer is definitely a better option for you. It is simple to use, regardless of whether you’re trying to convince the other person to download the QuickSupport application, give you a password, and do so without requiring administrator access, or set up remote, unattended access so you can constantly access their PC. The built-in tools for remote assistance in Windows and Chrome may also be helpful because they should be simple to set up if you currently use Windows or Chrome.

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